SAS ITAd-Hoc Support
AED 250 / hr
For one-off incidents, urgent troubleshooting, and short-term engagements.
- Remote or on-site dispatch
- No contract required
- Same-day availability options
- Post-visit summary
Business IT Operations
IT Support For Dubai Businesses
Reliable day-to-day IT support with proactive monitoring, rapid incident response, and accountable service delivery from a local Dubai team.
24/7Support availability options
4 hrPriority on-site response target
500+Businesses supported
30 minTypical first response objective
Included in Service
- Remote helpdesk and endpoint troubleshooting
- On-site support for infrastructure incidents
- Network and Wi-Fi performance issue resolution
- Microsoft 365 and collaboration platform support
- User onboarding/offboarding and access control
- Monthly service reporting and improvement planning
Business Outcomes
- Faster employee issue resolution
- Lower recurring downtime and disruption
- Clear escalation and accountability model
- Improved IT stability and security hygiene
- Predictable support costs through managed scope
Pricing Packages
Monthly IT Plan
AED 1,999 / mo
For growing teams needing consistent support without a full managed IT contract.
- Up to 10 users
- Helpdesk access
- Priority response SLA
- Monthly usage summary
Business IT Plan
AED 3,999 / mo
For established offices needing broader coverage and Microsoft 365 administration.
- Up to 25 users
- On-site escalation included
- M365 admin support
- Quarterly service review
What We Support
- Windows and macOS endpoints
- Microsoft 365 and Teams administration
- Network connectivity and Wi-Fi issues
- Printers, peripherals, and hardware faults
- User onboarding and offboarding workflows
- Email, identity, and access management
Supported Brands
MicrosoftDellHPLenovoFortinetCisco
Service Areas
Business BayDIFCDowntownJLTDubai MarinaJBRAl QuozDeiraBur Dubai
Implementation Process
01
Support Baseline
We map users, systems, ticket history, and risk hotspots.
02
SLA and Runbook Setup
We define ticket routing, priorities, and escalation ownership.
03
Operations Go-Live
Support channels launch with monitoring and governance routines.
04
Continuous Improvement
Monthly reviews optimize recurring issues and service quality.
Case Study Snapshot
Professional Services Firm · Business Bay · 45 Users
Challenge: Slow issue turnaround and no defined escalation model were impacting productivity.
Solution: Implemented structured helpdesk workflows, proactive monitoring, and on-site escalation playbooks.
- Ticket resolution speed improved by 2x
- Recurring incidents reduced over the first quarter
- Leadership gained visibility through monthly service reviews
Frequently Asked Questions
Do you provide ad-hoc support or only contracts?
Both. We provide ad-hoc support and managed plans, with better response guarantees under contract.
Can you support multi-site companies?
Yes. We support single-office and multi-branch operations using centralized ticketing and standards.
How do you report support performance?
We provide regular reports with response times, closure metrics, recurring issues, and improvement actions.