SAS ITStarter AMC
AED 1,999
For smaller teams needing preventive maintenance and responsive support coverage.
- Asset baseline audit
- Scheduled preventive visits
- Remote support
- Basic SLA reporting
IT AMC Contracts
Annual Maintenance Contracts For Reliable IT Operations
Lock in SLA-backed support and preventive maintenance so your business runs without recurring emergency repair surprises.
AED 1,999Starter AMC
4 weeksOnboarding timeline
3Coverage tiers
SLAStructured response model
Included in Service
- Scheduled preventive maintenance visits
- Helpdesk and on-site escalation support
- Endpoint and network health checks
- Patch and firmware management
- Incident prioritization with SLA tracking
- Quarterly service reporting and review
Business Outcomes
- Lower unplanned downtime frequency
- Predictable annual IT support spend
- Faster response during critical incidents
- Improved asset life and performance
- Clear accountability through contract SLAs
Pricing Packages
Business AMC
AED 4,999
For established offices that need stronger support governance and broader device coverage.
- On-site support allocation
- Network and endpoint checks
- Priority incident handling
- Quarterly reviews
Enterprise AMC
AED 9,999
For multi-team operations needing deeper accountability, asset coverage, and response guarantees.
- Expanded SLA matrix
- Server and network inclusion
- Executive service reviews
- Higher-priority coverage
Coverage and SLA Overview
Remote Response
Defined remote support response windows based on incident priority.
SLA tracked
On-Site Escalation
Escalation path for physical presence when remote remediation is not enough.
Priority-based
Preventive Maintenance
Planned inspections, patch reviews, and asset health checks to reduce repeat issues.
Scheduled
Maintenance Checklist
- Endpoint health verification
- Patch and firmware review
- Backup status validation
- Network device audit
- Security baseline checks
4-Week Onboarding
Week 1 covers discovery, asset inventory, and service-contact alignment.
Week 2 activates ticketing, remote access controls, and incident categorization.
Week 3 schedules preventive tasks and documents top-priority risk items.
Week 4 finalizes service reporting baseline and review cadence.
Implementation Process
01
Contract Scoping
We define covered assets, SLA tiers, and service windows.
02
Baseline Audit
We document current issues and preventive priorities.
03
Service Activation
Ticketing, escalation, and maintenance schedules go live.
04
Governance Reviews
We track SLA delivery and optimize support outcomes.
Case Study Snapshot
Dubai SME Portfolio · Mixed Office and Retail Sites
Challenge: Reactive support model causing repeated disruption and unpredictable monthly maintenance spend.
Solution: Moved to SLA-based annual contract with preventive scheduling and centralized issue governance.
- Incident response consistency improved significantly
- Maintenance costs became predictable and controllable
- Business teams reported fewer recurring IT interruptions
Frequently Asked Questions
What is the difference between AMC and managed IT?
AMC usually focuses on contracted maintenance and support scope. Managed IT is broader and often includes continuous proactive operations ownership.
Can AMC include network and server assets?
Yes. We structure contracts around your endpoint, network, and server estate requirements.
Do you provide emergency support under AMC?
Yes. Emergency support is handled under agreed SLA priority levels with defined response targets.
What is included in AMC onboarding?
We audit covered assets, baseline risks, align support contacts, document priorities, and activate ticketing and preventive schedules over the first four weeks.