Professional Networking &
Security Solutions
Enterprise-grade network infrastructure and security solutions for businesses across Dubai. 500+ successful deployments with 24/7 expert support.
Flexible Pricing Plans
Choose the perfect solution for your business
Bronze AMC
- Monthly on-site visits
- Hardware health checks
- Software updates & patches
- Email support (24-hour response)
- Remote assistance
- Quarterly reports
- 10% discount on repairs
- Business hours support (9am-6pm)
Silver AMC
- Everything in Bronze PLUS:
- Bi-weekly on-site visits
- 24/7 monitoring
- Phone support (4-hour response)
- Network performance optimization
- Security patch management
- Monthly detailed reports
- Priority parts procurement
- Free emergency callouts
- Extended hours support (7am-10pm)
Gold AMC
- Everything in Silver PLUS:
- Weekly on-site visits
- Dedicated engineer
- 24/7 phone support (2-hour response)
- Proactive system management
- Capacity planning
- Disaster recovery planning
- Hardware replacement coverage
- Free equipment loans during repairs
- Unlimited remote support
- Executive monthly reviews
- 24/7/365 support
What's Covered Under AMC
Comprehensive IT infrastructure and services covered under our AMC packages.
IT Infrastructure
- Servers (physical & virtual)
- Network equipment (switches, routers, firewalls)
- Workstations & laptops
- Printers & scanners
- UPS systems
- Storage systems (NAS/SAN)
Services Included
- Regular health checks
- Performance monitoring
- Backup verification
- Security updates
- Software licensing management
- Asset tracking
- Documentation updates
Support Activities
- User support & troubleshooting
- Password resets
- New user setup
- Hardware repairs
- Configuration changes
- Network optimization
- Email system maintenance
Service Areas Across Dubai
Rapid deployment across all business zones
Additional Services
Available to AMC customers at preferred rates
IT Consulting
- ✓ Technology planning
- ✓ Vendor management
- ✓ Project management
- ✓ IT budgeting
Security Services
- ✓ Penetration testing
- ✓ Security audits
- ✓ Compliance consulting
- ✓ Incident response
Infrastructure Projects
- ✓ Server upgrades
- ✓ Network redesigns
- ✓ Cloud migrations
- ✓ Data center setup
All at 10–20% discount for AMC customers
Emergency Escalation
Critical issue? Here’s how we respond
Tier 1 (15 min)
Remote engineer attempts resolution
Tier 2 (2–4 hours)
On-site engineer dispatched
Tier 3 (Same day)
Senior engineer + parts replacement
Tier 4 (As needed)
Manufacturer escalation, temporary equipment
Service Level Agreements (SLA)
Clear commitments, exclusions, and preventive maintenance activities.
Bronze SLA
- Email: 24 hours
- Phone: Next business day
- On-site: 48 hours
98% uptime
Silver SLA
- Email: 8 hours
- Phone: 4 hours
- On-site: 8 hours
- Emergency: Same day
99% uptime
Gold SLA
- Email: 2 hours
- Phone: 2 hours
- On-site: 4 hours
- Emergency: Within 2 hours
99.5% uptime
What's Not Included
- • Major hardware failures (10–20% discount)
- • New equipment purchases
- • Major infrastructure upgrades
- • Data recovery from failed drives
- • Third-party software issues
- • Physical damage/accidents
Preventive Maintenance Checklist
Monthly
- ✓ Server health & performance check
- ✓ Backup system verification
- ✓ Security patch deployment
- ✓ Network equipment inspection
- ✓ UPS battery testing
- ✓ Disk space monitoring
- ✓ Antivirus updates
- ✓ Event log review
Quarterly
- ✓ Security audit
- ✓ Network optimization
- ✓ Capacity planning
- ✓ Disaster recovery testing
- ✓ Password policy compliance
- ✓ Software license audit
- ✓ Hardware lifecycle review
Annual
- ✓ Infrastructure review
- ✓ Upgrade planning
- ✓ Security assessment
- ✓ Business continuity planning
- ✓ IT roadmap development
Security Threats We Prevent
Protection against modern cyber threats
Ransomware
Data Breaches
DDoS Attacks
Phishing
Malware
Insider Threats
Zero-Day Exploits
Man-in-Middle
Average breach cost in UAE: AED 2.5M+
Prevention cost: AED 12K-35K
WHY AMC WITH SAS IT?
Predictable IT Costs
Fixed monthly fee. No surprise repair bills. Budget friendly.
Minimized Downtime
Proactive maintenance catches problems before they cause failures.
Priority Response
AMC customers get priority over ad-hoc service requests.
Expert Team Available
Certified engineers familiar with your environment. No re-explaining issues.
Regular Health Checks
Scheduled visits ensure everything runs optimally. Not just break-fix.
Comprehensive Reporting
Monthly reports show what we did, current status, recommendations.
Installation & Onboarding
A structured 4-week journey to get your IT environment fully onboarded.
Week 1: Discovery
- ✓ Complete IT infrastructure audit
- ✓ Document existing systems
- ✓ Identify immediate issues
- ✓ Risk assessment
Week 2: Planning
- ✓ Create maintenance schedule
- ✓ Define escalation procedures
- ✓ Setup monitoring tools
- ✓ Configure ticketing system
Week 3: Implementation
- ✓ Deploy monitoring agents
- ✓ Configure alerting
- ✓ Team training
- ✓ Process documentation
Week 4: Go-Live
- ✓ Begin scheduled maintenance
- ✓ Activate 24/7 support
- ✓ Start reporting
- ✓ Regular touchpoints
Reporting & Communication
Transparent updates and proactive communication at every stage
Monthly Reports
- ✓ Service activities performed
- ✓ System health status
- ✓ Upcoming maintenance
- ✓ Recommendations
- ✓ Ticket statistics
Quarterly Reviews
- ✓ Performance trends
- ✓ Capacity planning
- ✓ Security posture
- ✓ Budget forecasting
Annual Planning
- ✓ Infrastructure roadmap
- ✓ Technology refresh plan
- ✓ Investment priorities
24/7 Access
- ✓ Ticket portal
- ✓ Knowledge base
- ✓ Emergency contacts
- ✓ Remote session requests
Frequently Asked Questions
Everything you need to know about our AMC services
Ready to Upgrade Your Network?
Get a free network assessment and security audit today