SAS ITLegal
Terms and Conditions
These terms define service scope, delivery boundaries, payment expectations, and legal protections for both parties. Last updated: January 1, 2024.
Service Scope and Delivery
All engagements are governed by a project-specific scope of work outlining deliverables, timelines, assumptions, and dependencies.
Any material scope changes are reviewed and approved before implementation to avoid delivery risk and cost ambiguity.
- Network, security, CCTV, cloud, and infrastructure services as contracted
- Defined milestones, acceptance criteria, and handover documentation
- Structured communication for status updates and approvals
Commercial Terms
- Payment schedules are specified per contract or proposal
- Invoices are due according to agreed payment windows
- Project delays caused by external dependencies may affect timelines
- Refunds or credits apply only where explicitly documented
Warranty, Support, and Liability
Implementation workmanship is covered for the warranty period defined in your agreement. Vendor hardware remains subject to manufacturer warranty terms.
Liability is limited to the extent permitted by applicable law and excludes indirect or consequential damages unless otherwise stated in writing.
- Standard support during agreed business hours
- Optional emergency support plans for critical systems
- Client responsibility for accurate requirements and data backups
Legal, Privacy, and Contact
- Confidentiality applies to sensitive operational and business information
- Disputes are handled under applicable UAE legal framework
- Privacy handling follows our published Privacy Policy
- Legal contact: legal@sasitservices.com