The Three Models of IT Support for Dubai Businesses
Model 1: Break-Fix — You call when something breaks. Pay per hour or visit. Best for 1 to 3 user businesses.
Model 2: IT Support AMC — Fixed monthly fee covering helpdesk, preventive maintenance, defined SLA. Best for 5 to 50 user SMEs.
Model 3: Fully Managed IT — Complete ownership of your infrastructure. 24/7 monitoring, proactive management. Best for 20+ users who want IT off their plate.
Side-by-Side Comparison
| Feature | Break-Fix | IT Support AMC | Managed IT |
|---|---|---|---|
| Response time SLA | None | 4 hours | 30 min remote / 4hr on-site |
| Proactive monitoring | No | Partial | Yes 24/7 |
| Preventive maintenance | No | Yes | Yes |
| Cybersecurity management | No | Basic | Full |
| Monthly cost predictability | No | Yes | Yes |
| Dedicated account manager | No | No | Yes |
Cost Comparison for a 20-User Dubai Business
| Model | Annual Cost (AED) |
|---|---|
| Break-fix (realistic) | 20,000 to 35,000 |
| IT Support AMC | 18,000 to 36,000 |
| Managed IT Services | 36,000 to 60,000 |
Which Model Is Right for You?
- Break-Fix: Fewer than 5 users, minimal IT dependency
- IT Support AMC: 5 to 30 users, want predictable costs
- Managed IT: 20+ users, cannot afford downtime, have cybersecurity concerns
Not sure which fits your business? Talk to us | +971-526716178 — free consultation.
*Related: Managed IT Services Dubai | IT Support Dubai | IT AMC Dubai*
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