SAS ITStarter Managed IT
AED 2,499 / mo
For small teams needing monitoring, patch management, and responsive helpdesk.
- Up to 15 endpoints
- Remote helpdesk support
- Patch and update management
- Monthly IT health report
Managed IT Services
Managed IT Services For Dubai Businesses
We become your external IT department: monitoring, support, cybersecurity, and vendor management under one clear monthly plan.
30 minFirst response target
24/7Monitoring coverage
500+Endpoints managed
99.9%Uptime target
Included in Service
- Unlimited remote helpdesk support
- On-site escalation for priority incidents
- Patch and endpoint lifecycle management
- Firewall and network policy administration
- Backup monitoring with recovery checks
- Monthly IT health and risk reporting
Business Outcomes
- Fewer outages through proactive fixes
- Predictable IT operating costs
- Faster issue resolution for end users
- Lower security and compliance risk
- Clear ownership with one accountable partner
Pricing Packages
Business Managed IT
AED 4,999 / mo
For mid-size offices needing on-site support, M365 administration, and backup oversight.
- Up to 40 endpoints
- On-site support SLA
- Backup monitoring
- Vendor and ISP coordination
Enterprise Managed IT
AED 9,999 / mo
For multi-site or compliance-driven environments needing full operational accountability.
- Unlimited endpoints
- 24/7 proactive monitoring
- Server and network coverage
- Priority SLA and executive reviews
What Is Included in Managed IT
- Proactive endpoint monitoring and alerting
- Remote helpdesk with agreed response windows
- Patch and firmware lifecycle management
- Backup health checks and restore validation
- Network and security policy reviews
- Monthly service reports and risk updates
Supported Brands
MicrosoftDellHPLenovoFortinetCiscoVeeam
Service Areas
Business BayDIFCDowntownJLTDubai MarinaAl QuozDeiraSharjah
Implementation Process
01
IT Assessment
We audit current systems, risks, and support gaps.
02
Transition Plan
We build and agree a staged migration and support scope.
03
Monitoring Setup
Tooling is deployed across users, servers, and network assets.
04
Service Go-Live
Helpdesk and SLA operations start with dedicated oversight.
Case Study Snapshot
DIFC Professional Services Firm · 45 Users
Challenge: Frequent support disruptions, inconsistent backup checks, and escalating monthly IT spend.
Solution: Moved to managed service operations with centralized monitoring, endpoint standards, and monthly governance reviews.
- Annual IT cost reduced by more than 30%
- Ticket resolution speed improved by 2.5x
- Critical incidents dropped significantly within 90 days
Frequently Asked Questions
How is managed IT different from break-fix support?
Managed IT is proactive with continuous monitoring and planned maintenance. Break-fix is reactive and typically more expensive over time.
Can you work with our existing software vendors?
Yes. We coordinate directly with ISPs, software providers, and hardware vendors so your team is not stuck chasing support.
Do you support small teams?
Yes. We run managed plans for growing SMBs as well as larger multi-site operations.