MANAGED-IT · LIVE
DUBAI & UAE-WIDE

Managed IT Services for Dubai Businesses

Your outsourced IT department — proactive monitoring, unlimited support, and a 30-minute response SLA, for one flat monthly fee.

30-MinResponse SLA
100+Business Clients
24/7Monitoring
5+Years in UAE
STATUS: Systems MonitoredSLA: 30-Min ResponseCOVERAGE: Dubai + UAESTATUS: Systems MonitoredSLA: 30-Min ResponseCOVERAGE: Dubai + UAE
Who This Is For
SMES

Growing SMEs

IT that scales without hiring an internal team.

MULTI-BRANCH

Multi-Branch Businesses

One IT partner across every location.

NO IT STAFF

Businesses With No IT Staff

A full department, outsourced entirely.

COMPLIANCE

Regulated Industries

Documented processes and security standards.

SCALING TEAMS

Scaling Teams

Onboarding and equipping new hires smoothly.

LEGACY IT

Businesses Outgrowing DIY IT

Moving from ad-hoc fixes to real infrastructure.

What's Included
  • 24/7 proactive monitoring of your systems and network
  • Unlimited remote and on-site support within your plan
  • 30-minute response SLA on critical issues
  • Patch management and security updates handled for you
  • Backup monitoring and disaster recovery planning
  • Vendor management — we deal with your software/hardware vendors
  • Monthly reporting on system health and tickets
How It Works

IT Assessment

Free audit of your current setup, risks, and gaps.

Fixed Monthly Quote

Priced on headcount and infrastructure — no surprises.

Onboarding

Monitoring agents installed, systems documented.

Ongoing Management

Proactive monitoring, unlimited support, monthly reporting.

Pricing

Every Business Is Different — So Is the Quote

User count and infrastructure complexity shape the price. Tell us about your setup and we'll return a fixed monthly quote.

Essentials

Per user/month

Core monitoring and remote support.

Business

Per user/month

Adds on-site visits and priority SLA.

Enterprise

Multi-branch

Multi-location coverage.

Request a Quote
Why SAS IT
PROACTIVE, NOT REACTIVE

We catch problems before you notice them

24/7 monitoring means most issues are fixed before they become downtime — not after you've already called us.

30-MINUTE SLA

A response time we actually commit to

Critical issues get a response within 30 minutes, documented and tracked, not a vague 'someone will get to it.'

FULL-STACK COVERAGE

Network, security, CCTV, and IT — one team

We don't just manage your PCs — we understand your whole infrastructure because we built the network and security systems too.

Case Study

Trading Company, 35 Employees

BRIEF

35-person trading company with no internal IT staff, relying on ad-hoc fixes and frequent downtime.

ONBOARDED

Full monitoring deployed, backup systems audited and fixed, monthly patching scheduled.

TIMELINE

Assessment week 1 → Fully onboarded within 2 weeks

RESULT

Unplanned downtime dropped to near zero in the following quarter; staff now submit tickets instead of calling in a panic.

Brands We Support
Frequently Asked Questions
What's included in the monthly fee?

Monitoring, unlimited remote support, patch management, and a defined response SLA — the exact scope depends on your plan tier.

How is this different from on-demand support?

Managed IT is proactive and unlimited for a flat fee; on-demand is pay-per-visit with no ongoing monitoring. If you're calling more than twice a month, managed usually costs less.

What's your response SLA?

30 minutes for critical issues under our standard managed plans.

Do you handle security and backups too?

Yes — patch management, security updates, and backup monitoring are part of the core service.

Can you support multiple branches?

Yes, our Enterprise tier is built for multi-location businesses under one contract.

Is there a minimum contract length?

We'll go over contract terms during your free assessment based on your business size and needs.

Ready for IT That Runs Itself?

Get a free assessment of your current setup and a fixed monthly quote — no obligation.