Managed IT Services
Dubai
Stop reacting to IT problems. We proactively monitor, manage, and secure your entire IT infrastructure for a fixed monthly cost — so you can focus on your business.
What's Included in Our Managed IT Services
One monthly fee covers your entire IT operation.
24/7 Monitoring
Servers, network, and endpoints monitored around the clock. Alerts and auto-remediation before users notice.
Helpdesk Support
30-minute remote response. Unlimited support tickets. 4-hour on-site SLA for critical issues.
Network Management
Firewall, switches, WiFi, VPN — proactively managed, patched, and optimised.
Cybersecurity
Endpoint protection, patch management, vulnerability scanning, phishing simulation, and incident response.
Cloud Administration
Microsoft 365, Azure, Google Workspace, and AWS — user management, licensing, backups, and optimisation.
Backup & Disaster Recovery
Automated daily backups with tested recovery. RTO and RPO defined in your service agreement.
Hardware Management
Asset tracking, warranty management, hardware procurement, and lifecycle planning.
Monthly Reporting
Full visibility into your IT health — uptime stats, ticket trends, security events, and recommendations.
Managed IT Services Pricing Dubai
Simple per-user pricing. No hidden costs.
Essential
- ✓24/7 remote helpdesk
- ✓Endpoint monitoring
- ✓Antivirus & patching
- ✓Monthly report
- ✓Email support
Business
- ✓Everything in Essential
- ✓On-site support (4hr SLA)
- ✓Network monitoring
- ✓Firewall management
- ✓Microsoft 365 admin
- ✓Quarterly review
Enterprise
- ✓Everything in Business
- ✓Dedicated account manager
- ✓CCTV & access control
- ✓Cybersecurity audits
- ✓DR planning & testing
- ✓Weekly reporting
Managed IT Services Dubai — FAQs
What are managed IT services and how do they differ from regular IT support in Dubai?
Regular IT support in Dubai is reactive — you call when something breaks. Managed IT services are proactive — we continuously monitor your infrastructure, prevent issues before they happen, and handle everything IT-related for a fixed monthly fee. This means fewer outages, predictable costs, and no surprise repair bills.
What is included in managed IT services in Dubai?
Our managed IT services in Dubai include: 24/7 infrastructure monitoring, remote and on-site helpdesk, network management, server administration, cybersecurity (firewall, antivirus, patch management), Microsoft 365 and cloud administration, CCTV and access control maintenance, monthly reporting, and a dedicated account manager.
How much do managed IT services cost in Dubai?
Managed IT services in Dubai are priced per user or per device per month. Typical pricing ranges from AED 150–400 per user per month depending on the service level and number of users. For 10–50 user businesses, expect AED 2,000–15,000/month. Contact us for a free assessment and custom quote.
Can you take over IT management from our current IT team or provider in Dubai?
Yes. We regularly onboard businesses transitioning from in-house IT teams or switching managed IT providers in Dubai. Our onboarding process includes a full infrastructure audit, documentation of all systems, and a smooth handover within 2 weeks with zero downtime.
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