SAS ITDoes Your Dubai Business Need an IT AMC?
If you have more than 5 computers, a server, a business network, or any reliance on IT, yes. The question is what kind.
What an IT AMC Should Include
Must-Have:
- Quarterly preventive maintenance visits
- Hardware health checks (disk, CPU, RAM, temperatures)
- Firmware and OS updates
- 24/7 remote helpdesk with defined SLA
- Network monitoring (uptime, bandwidth, alerts)
- Patch management and antivirus management
- Monthly reporting
Watch Out For:
- No written SLA — verbal promises mean nothing
- Per-ticket pricing — you will avoid calling to save money
- Hardware excluded — clarify before signing
- Single-engineer dependency
IT AMC Pricing in Dubai
| Business Size | Monthly Cost (AED) |
|---|---|
| Micro (1 to 5 users) | 800 to 1,500 |
| Small (6 to 20 users) | 1,500 to 4,000 |
| Medium (21 to 50 users) | 4,000 to 10,000 |
| Large (51 to 100 users) | 10,000 to 20,000 |
| Enterprise (100+) | Custom |
5 Questions to Ask Before Signing
1. What is your response SLA in writing? (Demand: 30 min remote, 4hr on-site)
2. How many engineers are on your team? (Minimum 3 to 5 for 24/7 coverage)
3. Is hardware included or labour only?
4. How do you handle cybersecurity incidents?
5. What monthly reporting do you provide?
AMC vs Break-Fix: Real Cost Comparison
Break-fix (20-user office, typical year): Hardware failures AED 3,000 + software issues AED 6,000 + network outages AED 4,000 + lost productivity AED 16,000 = Total AED 29,000.
AMC (same office): Annual cost AED 24,000 to 30,000 + zero surprise bills + predictability.
For a closer look at what moves the price of an AMC, see our IT AMC cost guide for Dubai.
IT AMC Contracts: Frequently Asked Questions
What should an IT AMC in Dubai include as standard? Quarterly preventive maintenance, hardware health checks, firmware/OS updates, a 24/7 helpdesk with a written SLA, network monitoring, patch and antivirus management, and monthly reporting.
What's a reasonable SLA to demand from an IT AMC provider? 30 minutes for remote response and 4 hours for on-site response are reasonable minimums — get it in writing, since verbal promises aren't enforceable.
Is an IT AMC cheaper than break-fix support? Usually, once downtime is factored in — a 20-user office can spend around AED 29,000/year on break-fix costs including lost productivity, versus AED 24,000 to 30,000 for a comparable AMC with predictable pricing.
How many engineers should my AMC provider have? At least 3 to 5 for genuine 24/7 coverage — a single-engineer dependency means no cover during leave, illness, or high call volume.
Get a free IT audit and AMC quote. Contact SAS IT | +971-526716178
Related: IT AMC Annual Maintenance Dubai | IT Support Dubai | Managed IT Services Dubai
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About the Author
Reviewed by Mustafa Husain, Founder of SAS IT Services, with 10+ years of experience in IT infrastructure, networking, and security — alongside the same engineers who design, install, and support the work described on this site. SAS IT Services was founded on 22 February 2020 in Dubai and has since delivered 500+ projects for businesses across the UAE.
We specialize in Fortinet, Cisco, and Microsoft, among 17 vendor product lines we regularly install, configure, and support across networking, cybersecurity, CCTV, and cloud infrastructure — hands-on experience that informs the technical guidance in our articles.
Our work is independently rated 5.0 out of 5 from 17 verified Google Reviews. Every article is reviewed internally for technical accuracy before publishing and reflects practices we apply on real client deployments in Dubai and the UAE.
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