Does Your Dubai Business Need an IT AMC?
If you have more than 5 computers, a server, a business network, or any reliance on IT, yes. The question is what kind.
What an IT AMC Should Include
Must-Have:
- Quarterly preventive maintenance visits
- Hardware health checks (disk, CPU, RAM, temperatures)
- Firmware and OS updates
- 24/7 remote helpdesk with defined SLA
- Network monitoring (uptime, bandwidth, alerts)
- Patch management and antivirus management
- Monthly reporting
Watch Out For:
- No written SLA — verbal promises mean nothing
- Per-ticket pricing — you will avoid calling to save money
- Hardware excluded — clarify before signing
- Single-engineer dependency
IT AMC Pricing in Dubai
| Business Size | Monthly Cost (AED) |
|---|---|
| Micro (1 to 5 users) | 800 to 1,500 |
| Small (6 to 20 users) | 1,500 to 4,000 |
| Medium (21 to 50 users) | 4,000 to 10,000 |
| Large (51 to 100 users) | 10,000 to 20,000 |
| Enterprise (100+) | Custom |
5 Questions to Ask Before Signing
1. What is your response SLA in writing? (Demand: 30 min remote, 4hr on-site)
2. How many engineers are on your team? (Minimum 3 to 5 for 24/7 coverage)
3. Is hardware included or labour only?
4. How do you handle cybersecurity incidents?
5. What monthly reporting do you provide?
AMC vs Break-Fix: Real Cost Comparison
Break-fix (20-user office, typical year): Hardware failures AED 3,000 + software issues AED 6,000 + network outages AED 4,000 + lost productivity AED 16,000 = Total AED 29,000.
AMC (same office): Annual cost AED 24,000 to 30,000 + zero surprise bills + predictability.
Get a free IT audit and AMC quote. Contact SAS IT | +971-526716178
*Related: IT AMC Annual Maintenance Dubai | IT Support Dubai | Managed IT Services Dubai*
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