Key Outcomes
- 30-minute average first response SLA
- 24/7 proactive network monitoring
- Dedicated account engineer
- Monthly performance reports
- Predictable flat-rate billing
What's Included
- Helpdesk support (remote & on-site)
- Endpoint management and patch deployment
- Network monitoring and alerting
- Backup management and recovery testing
- Vendor and license management
- IT strategy reviews (quarterly)
Best for:SMBs with 10–100 users who need enterprise-grade IT without hiring in-house